Return, Refund and Cancellation policy

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@simlafinetea.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

ChaiDalsing,
Kasturi Warehouse,
Bikash Nagar, Salugara,
Siliguri – 734008,
West Bengal, India.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

CANCELLATION POLICY

For Cancellations please contact the us via contact us link.
Requests received later than seven business days prior to the end of the current service period will be treated as cancellation of services for the next service period.

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note:
Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
+91-863-706-7864
info@simlafinetea.com